Frequently Asked Questions
Everything you need to know about your Okoa Skincare journey.
Are Okoa Skincare products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Okoa Skincare is proud to be 100% cruelty-free and vegan. We never test on animals and do not use any animal-derived ingredients.
How should I store my skincare products?
To maintain the potency of our active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.
Do you offer subscription discounts?
Yes! When you subscribe to your favorite products, you save 15% on every order and can choose a delivery frequency that fits your routine.