Returns & Exchanges
At Okoa Skincare, we want you to glow inside and out; if you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging to ensure they are protected during transit and include any promotional inserts.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing